Privacy Policy

Last Updated: August 25, 2026

This Privacy Policy describes how merchtourboutique.com (the “Site,” “Merch Tour Boutique,” “we,” “us,” or “our”) collects, uses, maintains, and discloses personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.

This Privacy Policy applies to information collected through https://merchtourboutique.com/ and our related customer service, ordering, payment, fulfillment, and support activities.

We process personal information for legitimate business purposes and in accordance with applicable United States privacy laws.

1. Personal Information We Collect

When you visit the Site, place an order, or interact with our services, we may collect information necessary to operate our online store, fulfill purchases, provide customer support, maintain website security, and improve our services.

A. Device and Website Usage Information

We may automatically collect certain technical information when you access or use our Site.

Information collected may include:

  • IP address
  • Web browser type and version
  • Device type
  • Operating system
  • Time zone
  • Device identifiers
  • Referring website or page
  • Pages viewed on our Site
  • Search terms
  • Date and time of visits
  • General interactions with the Site

Purpose of collection:

We use this information to:

  • Display the Site correctly on your device
  • Maintain website functionality and performance
  • Understand how visitors use our Site
  • Diagnose technical problems
  • Improve navigation and usability
  • Maintain security
  • Detect potentially fraudulent or automated activity

Source of collection:

This information may be collected automatically through technologies such as cookies, server logs, pixels, tags, and similar technologies.

B. Order and Transaction Information

When you place an order through our Site, we collect information needed to process and fulfill your purchase.

Information collected may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Products purchased
  • Transaction information
  • Payment status
  • Limited or masked payment-related information made available to us by the payment provider

Payment information may be processed directly by third-party payment service providers such as PayPal or other payment methods displayed at checkout.

We do not need to receive or store your complete payment card information when payment details are processed directly by a payment provider.

Purpose of collection:

We use order and transaction information to:

  • Process and confirm purchases
  • Verify payment status
  • Fulfill and ship orders
  • Send order confirmations and shipping updates
  • Provide tracking information
  • Process returns, replacements, and refunds
  • Respond to questions regarding an order
  • Maintain transaction and accounting records
  • Identify potentially fraudulent transactions

Source of collection:

This information is generally provided directly by you during checkout or generated as part of your transaction.

C. Customer Support Information

When you contact us by email, telephone, or another available support method, we may collect information related to your inquiry.

Information collected may include:

  • Name
  • Email address
  • Phone number
  • Order number
  • Details of your inquiry
  • Correspondence with our support team
  • Photographs or other information you voluntarily provide in connection with a return, damaged product, incorrect item, or other order-related issue

Purpose of collection:

We use this information to:

  • Respond to customer questions
  • Locate and review orders
  • Resolve delivery or product issues
  • Process returns and refunds
  • Evaluate damaged, defective, or incorrect item claims
  • Provide customer service
  • Maintain records of customer communications

2. How We Use Your Personal Information

We use personal information for legitimate commercial, operational, security, and legal purposes.

These purposes may include:

Providing Products and Services

We use your information to:

  • Process purchases
  • Confirm orders
  • Arrange fulfillment
  • Ship products
  • Provide order and tracking updates
  • Process returns and refunds
  • Maintain transaction records

Customer Service

We may use your information to:

  • Respond to requests and questions
  • Communicate about your order
  • Resolve complaints or disputes
  • Assist with returns, refunds, replacements, or delivery issues

Security and Fraud Prevention

We may process relevant information to:

  • Detect suspicious transactions
  • Reduce fraudulent activity
  • Protect our website and systems
  • Prevent unauthorized access
  • Investigate suspected abuse or security incidents

Website Operation and Improvement

Technical and usage information may be used to:

  • Maintain website functionality
  • Diagnose technical errors
  • Analyze website performance
  • Improve the shopping experience

Legal and Administrative Purposes

We may use or retain information when reasonably necessary to:

  • Maintain accounting and transaction records
  • Comply with tax obligations
  • Respond to lawful government requests
  • Establish, exercise, or defend legal claims
  • Comply with applicable laws and regulations

3. Sharing Personal Information

We do not sell or rent your personal information for monetary compensation.

We may share limited personal information with third parties when reasonably necessary to operate our online store, complete your transactions, provide services you request, protect our business, or comply with legal requirements.

Payment Service Providers

Payment and transaction information may be shared with payment providers, such as PayPal or other payment services available during checkout, for purposes including:

  • Payment authorization
  • Transaction processing
  • Fraud prevention
  • Refund processing

Payment providers process information according to their own privacy practices and terms.

Shipping and Fulfillment Providers

To fulfill an order, necessary information may be provided to shipping carriers and fulfillment partners.

This information may include:

  • Customer name
  • Shipping address
  • Phone number
  • Email address when needed for shipment notifications
  • Order and package information

Shipping providers may include services such as USPS, UPS, FedEx, or other carriers used to deliver orders.

Website Hosting and Technical Service Providers

We may use service providers that assist with:

  • Website hosting
  • Store operation
  • Data storage
  • Website security
  • Analytics
  • Technical maintenance
  • Fraud detection

These providers receive information only as reasonably necessary to perform services on our behalf.

Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is required to:

  • Comply with applicable law
  • Respond to a valid court order, subpoena, or legal process
  • Respond to lawful requests from government authorities
  • Protect our legal rights
  • Protect customers or other individuals
  • Investigate fraud, security incidents, or unlawful activity

4. Cookies and Tracking Technologies

Cookies are small data files stored on your browser or device when you visit certain websites.

Merch Tour Boutique may use cookies and similar technologies to operate the Site and understand how visitors interact with it.

Necessary and Functional Cookies

These cookies may be used to:

  • Maintain shopping cart contents
  • Enable checkout functionality
  • Remember session information
  • Maintain website security
  • Support essential website functions

Some essential cookies are necessary for the Site to function correctly.

Performance and Analytics Cookies

Where used, these technologies may help us:

  • Understand website traffic
  • Measure page performance
  • Identify technical problems
  • Understand general visitor behavior
  • Improve website functionality

Managing Cookies

Most browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

  • View stored cookies
  • Delete cookies
  • Block certain cookies
  • Prevent websites from storing cookies

Disabling essential cookies may affect certain Site functions, including the shopping cart, checkout process, or other features.

5. Do Not Track Signals

Some web browsers provide a Do Not Track (“DNT”) setting that can send a signal indicating that a user does not want certain online activities tracked.

Because there is currently no universally accepted industry standard for interpreting or responding to DNT signals, our Site does not currently change its practices solely in response to a browser’s DNT signal.

Where applicable law requires recognition of another legally recognized privacy preference signal, we will handle such requests in accordance with applicable requirements.

6. Your Privacy Rights

Depending on your state of residence and whether the applicable privacy law applies to our business and your information, you may have certain rights relating to your personal information.

These rights may include:

Right to Know or Access

You may have the right to request information about personal information we have collected about you and, where applicable, obtain a copy of that information.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Some information may need to be retained when permitted or required by law, including information needed for:

  • Tax and accounting records
  • Transaction records
  • Fraud prevention
  • Resolving disputes
  • Exercising or defending legal rights

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

Where provided by applicable law, you may have the right to obtain certain personal information in a portable format.

Right to Opt Out

Where applicable, state privacy laws may provide rights concerning certain types of data processing, such as the sale or sharing of personal information or targeted advertising.

Merch Tour Boutique does not sell personal information for monetary compensation.

Non-Discrimination

We will not unlawfully discriminate against customers for exercising privacy rights provided by applicable law.

This means we will not deny goods or services, charge a different price, or provide a different level of service solely because you submitted a valid privacy request, except where otherwise permitted by law.

California and Connecticut Residents

Depending on whether statutory requirements and exemptions apply, residents may have rights under applicable state privacy laws, including the California Consumer Privacy Act as amended by the CPRA and the Connecticut Data Privacy Act.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access or deletion.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

For example, order and transaction information may be retained for purposes including:

  • Completing transactions
  • Processing returns or refunds
  • Providing customer service
  • Maintaining tax and accounting records
  • Fraud prevention
  • Resolving disputes
  • Meeting legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal requirements.

8. Data Security

We use reasonable administrative and technical measures designed to protect personal information under our control from unauthorized access, loss, misuse, disclosure, or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should take reasonable steps to protect their own account information, devices, and payment credentials.

9. Children’s Privacy

merchtourboutique.com is not intended for children under the age of 18.

We do not knowingly collect personal information directly from children under 18.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at [email protected].

We will review the request and take appropriate action regarding the information where required.

10. Third-Party Services and Links

Our Site may use or link to third-party services, including payment providers, shipping carriers, or other service providers.

These third parties may collect or process information according to their own privacy policies and terms.

This Privacy Policy applies to information processed by Merch Tour Boutique and does not replace the independent privacy policies of third-party services.

We encourage customers to review the privacy practices of third-party services when appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business operations
  • Our website and services
  • Technology
  • Legal requirements
  • Regulatory requirements
  • Privacy practices

When this Privacy Policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly.

We encourage visitors to review this page periodically for updates.

12. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or would like to submit a privacy-related request or complaint, please contact us:

Store Name: Merch Tour Boutique
Website: https://merchtourboutique.com/
Representative: Anthony Mckiernan
Business Address: 25 Stonecrest Rd, Ridgefield, CT 06877, United States
Phone: +1 203-470-5703
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Please include enough information for us to understand and respond to your request. For privacy requests involving personal or order information, we may request reasonable information necessary to verify your identity.