Return & Refund Policy
Last Updated: August 25, 2026
At Merch Tour Boutique, we want our return and refund process to be clear and straightforward. This Return & Refund Policy applies to purchases made through https://merchtourboutique.com/.
Please review the information below before requesting a return.
1. Return Window
You have 30 days from the date your order is delivered to request a return.
To be eligible, your return request must be submitted within this 30-day period.
Return requests submitted after the 30-day return window may not be accepted.
2. Return Eligibility & Conditions
To qualify for a return, the item must be in its original condition.
Returned items must be:
- Unworn
- Unused
- Unwashed
- In their original condition
- With all original tags attached, when applicable
- In the original packaging, when applicable
A valid order number or proof of purchase is required to process a return request.
Please do not send an item back without first contacting our customer support team and receiving return instructions.
3. Return Fees
We currently offer free returns for eligible return requests.
| Return Information | Policy |
|---|---|
| Return Window | 30 days from delivery |
| Return Method | By mail |
| Return Shipping Fee | Free |
| Prepaid Return Label | Provided after return approval |
| Restocking Fee | $0.00 |
| Refund Processing Time | Within 5 business days after inspection and approval |
| Refund Method | Original payment method |
There is no restocking fee for approved returns.
Once your return request has been reviewed and approved, we will provide a prepaid return shipping label and return instructions by email.
4. How to Request a Return
Returns are handled by mail.
Please follow the steps below:
Step 1 — Contact Us
Email our customer support team at:
Please include:
- Your order number
- The email address used to place the order
- The reason for your return
- Photos of the item when relevant, particularly for damaged, defective, or incorrect products
Step 2 — Wait for Return Approval
Our customer support team will review your request.
If your return is approved, we will email you:
- A prepaid return shipping label
- Return instructions
- Information about how and where to send your package
Please do not return merchandise before receiving approval and return instructions from us.
Step 3 — Package and Mail the Return
Securely package the approved item and follow the return instructions provided by our customer support team.
Our return address is:
Anthony Mckiernan
25 Stonecrest Rd
Ridgefield, CT 06877
United States
Please use the prepaid shipping label provided with your approved return.
5. Return Address
Approved returns are handled by mail at:
Anthony Mckiernan
25 Stonecrest Rd
Ridgefield, CT 06877
United States
Customers should contact us before mailing any return so that we can confirm eligibility and provide the appropriate prepaid return label and instructions.
Sending an item without prior return approval may delay the return process.
6. Refunds
Once we receive your returned item, we will inspect it to confirm that it meets the return conditions described in this policy.
After the inspection is completed, we will notify you by email regarding the status of your refund.
Approved Refunds
If your return is approved:
- Your refund will be processed within 5 business days after inspection and approval.
- The refund will be issued to your original payment method.
- If you paid using PayPal, the approved refund will be returned to the associated PayPal payment method.
The amount of time required for the refunded funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.
7. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Different from the item ordered
please contact us as soon as possible at [email protected].
Include your order number and clear photos showing the issue when applicable.
After reviewing the information, we will determine the appropriate resolution.
For confirmed damaged, defective, or incorrect items, we may provide either:
- A replacement at no additional charge, or
- A full refund
depending on the circumstances of the order and the customer’s preferred resolution where applicable.
There is no return shipping charge for approved claims involving damaged, defective, or incorrect products.
8. Wrong Size or Change of Mind
If you would like to return an eligible item because you selected the wrong size, changed your mind, or no longer want the product, you may submit a return request within 30 days of delivery.
The product must meet the return conditions described above.
Approved eligible returns receive:
- Free return shipping
- A prepaid return label
- No restocking fee
Once the returned item has been received, inspected, and approved, the refund will be processed to the original payment method.
9. Exchanges
If you received a damaged, defective, or incorrect item and would prefer a replacement, please contact our customer support team.
We will review the issue and provide instructions when a replacement is appropriate.
For other return situations, customers may return an eligible item under this policy and place a new order for the preferred product, size, or style.
10. Return Shipping Label
For approved returns, Merch Tour Boutique provides a prepaid return shipping label at no charge to the customer.
The label will be sent to you by email after your return request has been reviewed and approved.
Please follow the provided instructions and use the supplied label when mailing the return.
11. Refund Processing Time
The return and refund process consists of two stages:
| Stage | Estimated Time |
|---|---|
| Return Inspection & Approval | After the returned package is received |
| Refund Processing | Within 5 business days after approval |
Once we have processed the refund, your financial institution or payment provider may require additional time to post the funds to your account.
This additional processing period is controlled by the payment provider and is separate from our internal refund processing time.
12. Refund Method
Approved refunds are issued to the original payment method used for the order.
For example:
- PayPal payments are refunded through PayPal.
- Other supported payment methods are refunded to the corresponding original payment method.
We do not normally issue refunds to an alternative payment method.
13. Missing Refunds
If we have confirmed that your refund was processed but you have not yet received it, please:
- Check the payment account originally used for the purchase.
- Allow your payment provider sufficient processing time.
- Contact your bank, card issuer, or payment provider if necessary.
- Contact us at [email protected] if you still need assistance.
Please provide your order number when contacting us.
14. Contact Us
If you have questions about a return, refund, replacement, or damaged order, please contact our customer support team.
Website: https://merchtourboutique.com/
Brand: Fantaslook
Business Name: Anthony Mckiernan
Address: 25 Stonecrest Rd, Ridgefield, CT 06877, United States
Phone: +1 203-470-5703
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We will review return and refund inquiries during our normal support hours.